Why investing in Customer Service Courses can work for you and your customers
There have been a range of studies into the links between customer satisfaction and business performance. These have shown that a key element of customer satisfaction is the experience the customer...
View ArticleCustomer Service Training delivered for large insurance company in Malta
I am just back from three days of training in Malta. My brief was to develop a Customer Service Training programme to help over 60 employees drawn from a wide range of roles at Middlesea Insurance Plc....
View ArticleIf you don’t think you need customer service training, read this.
Customer service training do you need it? Good customer service is essential for any business. Earlier in the year we explained how research has proven that customer service adds to the financial...
View Article20 Tips from our skills for customer service training
20 hot tips from our skills for customer service training I’m often asked for my favourite customer service tips. At Training To Achieve we are passionate about customer service and helping clients...
View ArticleDo you need social media customer service training? Avoid these 5 mistakes
Do you need social media customer service training? There is a lot of interest in the business and not for profit community about using social media to reach out to customers. The excitement and...
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Customer service development may be needed if your people say: “Nah sorry mate”
Why “Nah..sorry mate” does not cut it for customer service This case study shows that customer service development is often needed. Too often the basics are missing as we found in this Telco company....
View ArticleWhy “Nah..sorry mate” doesn’t cut it for customer service skills
Customer service skills – some ‘must haves’ that are often lacking! We had a recent experience here in the office when a certain Telco company let us down big style. My client solutions manager and I...
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10 keys of excellent customer service
We are often asked what are the 10 keys of excellent customer service. In our view the key to good customer service is about building good relations with your customers. This involves the usual aspects...
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Customer Service Insights: Does the expectations of your employee colour the...
The customer is always right, so the saying goes. This received wisdom is often touted by customer service experts but dig beneath the service and there is a story to tell. Here is a customer service...
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